Alight

Exciting Changes are Coming

Exciting changes are coming soon to your reimbursement account(s)! What will this mean for you? That you’ll have even more power to make smart choices with your money and get the maximum value out of your account.

From spending on everyday purchases to managing your account throughout the year, we’re committed to making it simple. That’s why we’re excited to introduce you to our new Alight Smart-Choice Account!

An even better account experience awaits.

Your Smart-Choice Account will give you:
An improved website that makes it even easier to navigate your account, make payments, and more
The Smart-Choice Mobile app that provides a more user-friendly experience, greater account insights, and additional self-services capabilities
Improved account communications to keep you informed about your account and help you get better value for your dollars
Quicker, easier claims and reimbursement capabilities that speed reimbursements and offer increased convenience

Here are some additional details about what will happen.

As we move to the new, enhanced solution there will be a Transition Period, during which you will not be able to access your account. See the timeline tab for the exact dates of the transition period for your account.

Before the transition begins, we recommend that you print any statements that are important to you should you need to reference them during the transition period.

Here is what you can expect during this transition period:

Beginning on June 15, 2024, online access will be available on the benefits website. Your coverage(s) will be visible along with a note about the transition period for your balance(s). All tools and resources, including your balance(s), will be available for you to use. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.
The Smart-Choice Mobile app will be available for download beginning on June 15, 2024. To download, visit the Apple App store or Google Play store. You will need to register as a new user by creating a new ID and password that is specific for the mobile app. Once you have accessed the application, your credentials will be saved and can be accessed with Touch/Face ID. The “Reimburse Me” mobile app will no longer be available after May 31, 2024.
Your balance(s) will be transferred to your account after the transition period.
Claims for reimbursement cannot be submitted during the transition period. If you need to pay for an eligible expense during the transition period, you will need to pay out of pocket and submit a claim after the transition period ends. Visit your benefits website prior to the transition to view your specific deadlines. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.

Good things are coming. Find out when.

May 31, 2024Last date to submit claims toward your available balance(s) until after the transition period. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.
June 1 - June 14, 2024Transition period for your balance(s). You will not have access to your balance(s) during this time.
June 15, 2024Transition period ends. Your coverage and balance(s) are available on the new website and mobile app. You can access your account and submit claims. Claims received after May 31, 2024 will be processed against your available balance. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.

Frequently Asked Questions

  1. We are committed to making it simple to make smart choices when spending your money and saving for the future. We are making this transition to bring you an easy-to-use website, a user-friendly mobile app, new communication options, quicker and easier claims reimbursement capabilities, and more robust educational resources. We are confident that you will see the value of these changes after the transition period concludes.
  2. The transition period will begin on June 1, 2024 and will end on June 14, 2024. Your coverage and balance(s) will be available in your online account on June 15, 2024.
  3. After May 31, 2024, the Reimburse Me mobile app will be unavailable. If you need to use your money during the transition period, you will need to pay out of pocket and submit a claim for reimbursement after the transition period is complete. After the transition period, balance(s) from your account(s) will transfer and be available on the updated site. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.
  4. During the transition period, claims for reimbursement cannot be submitted. If you incur an eligible expense during the transition period, you will need to pay out of pocket and submit a claim for reimbursement after the transition period is complete. Your balance(s) will be available to use on June 15, 2024. If enrolled in the VEBA plan, you can submit your VEBA reimbursement claims online if you are vested in the DTE Supplemental Retiree Benefit Plan (VEBA) and no longer employed.
  5. The Reimburse Me app will no longer be available after May 31, 2024. Your account will be transferred to the new Smart-Choice Mobile app, which will be available for download beginning on June 15, 2024.
  6. After the transition period, there are three tasks you will want to complete.
    • Download the Smart-Choice Mobile app for easy, on-the-go access to your account.
    • Sign up for direct deposit, if you haven't already. If you have received payments at your direct deposit account on file in the past year, that information will transfer to the new site, but if you want to make changes to your current direct deposit details or sign up for the first time, you will need to do so on the website.
    • Establish your communication preferences and set your preferred methods for receiving ongoing account messages.
  7. No. If you had a prior recurring claim with YSA, you will need to resubmit that claim to Smart-Choice upon conversion.